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Good to know
Everything about booking, pricing, our policies, and what to expect on cleaning day, all in one place. Still not sure about something? Just ask us.
We ask that all bookings be made at least 48 hours in advance. If you need an emergency cleaning, reach out anyway. We'll do our best to make it happen.
Your scheduled time comes with a two-hour arrival window. That gives our team room for traffic and for the home before yours, so we never have to rush your cleaning to stay on a clock.
We're happy to cancel or reschedule with at least 48 hours' notice before your cleaning.
Cancelling a one-time cleaning within 48 hours of the appointment incurs a $50 fee. For recurring cleanings, that fee applies within 24 hours of the appointment. Most of this goes directly to the specialist who lost a day's work on short notice.
We typically send one to two specialists per job. For an exceptionally large home we can arrange more, though we've found that three or more usually isn't efficient, or cost-effective for you.
Yes, upon request. Keep in mind that our specialists have lives outside of work: doctor's appointments, school activities, and vacations sometimes get in the way. If your regular team can't make it, we'll let you know in advance.
We clean homes and apartments throughout Charleston, SC and the surrounding Lowcountry, including Charleston, North Charleston, West Ashley, Mount Pleasant, Isle of Palms, Summerville, Goose Creek, Hanahan, Ladson, Moncks Corner, Johns Island, Kiawah Island, Seabrook Island, and Edisto Beach.
Not sure if you're in range? Get in touch and we'll confirm.
Without a doubt, a deep cleaning. It gives us the extra time to reach everything that's been missed by regular cleanings in the past, and lets our specialists spend longer in the areas that matter most to you.
After that initial deep clean, most clients switch to a standard cleaning for upkeep.
Yes. Contact us so we can understand exactly what you need, so we can give you the most competitive quote possible. You can read more on our move-in / move-out page.
We do. Reach out by phone, text, or email and we'll build a custom quote around your project. More details on our post-construction page.
That's no problem at all. Call, text, or email us and we'll put together a package built exactly the way you want it.
Just clear the surfaces and floors: pick up personal items, toys, clothes, and any clutter. That way our specialists can spend their time cleaning rather than organizing, and you get far more out of the visit.
Pets are part of the family, and we clean up after them too. During the visit, we do recommend keeping your pet somewhere comfortable, as not every furry friend enjoys the sound of a vacuum or unfamiliar people in their space. Let us know ahead of time how you'd like us to handle it.
Please note that homes with pets carry a $25 pet fee, which is included in every quote.
All cleanings are processed on the date of service, never before your home has been cleaned.
No. Our rates are calculated directly from the information you provide about your home, so the number you're quoted is the number the job actually takes.
Some companies can quote lower because they don't carry liability insurance, aren't bonded, or don't run background checks on the people they send into your home. Those aren't things we're willing to operate without.
Tell us right away. If we missed something or the result isn't what you expected, we'll come back and make it right. Re-cleans are scheduled within 48 hours of the original visit, so please reach out as soon as you notice.
Yes. Pearl Clean is fully insured and bonded, and every specialist is background-checked before they ever set foot in your home.
We're happy to walk you through anything before you book.
