Privacy Policy

Pearl Clean LLC ("Pearl Clean," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit pearlcleanllc.com, request a quote, book a cleaning, apply to join our team, or contact us, and how we use and protect it. By using our website or services, you agree to the practices described here.

1. Information we collect

• Contact details you give us, such as your name, phone number, email address, and service address.
• Booking details, such as the type of service, the size and layout of your home or office, pets, access instructions, and your preferred dates and times.
• Payment information, which is processed securely by our third-party scheduling and payment software. We do not store full card numbers on this website.
• Messages you send us through our forms, by email, by phone, or by text.
• Job application details, if you apply to join our team.
• Technical information collected automatically, such as your IP address, browser type, device, and the pages you visit, gathered through cookies and similar tools.

2. How we use your information

• To provide, schedule, and confirm our cleaning services.
• To send appointment reminders, service updates, and receipts.
• To process billing and payments.
• To respond to your questions and requests.
• To review job applications.
• To improve our website and services.
• To comply with legal obligations and protect our business.

3. How we share your information

We do not sell your personal information. We share it only with:

• Service providers that help us run our business, such as scheduling and customer management software, payment processors, text messaging platforms, email providers, and website hosting and analytics tools.
• Authorities or other parties when required by law, or to protect our rights, safety, or property.
• A successor, if Pearl Clean is ever involved in a merger, acquisition, or sale of assets.

4. Text messages

If you agree to receive text messages from us, we use your mobile number to send appointment confirmations, reminders, and service updates. You can opt out at any time by replying STOP. Learn more in our SMS Privacy Policy.

5. Cookies and analytics

Our website uses cookies and similar technologies, including tag management and analytics tools such as Google Tag Manager, to understand how visitors use the site and to improve it. You can control cookies through your browser settings. Disabling cookies may affect how some parts of the site work.

6. How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. How long we keep your information

We keep your information for as long as needed to provide our services, meet legal and accounting requirements, and resolve disputes. When it is no longer needed, we delete or anonymize it.

8. Your choices

• Unsubscribe from text messages at any time by replying STOP.
• Opt out of marketing emails by using the unsubscribe link in the message.
• Ask us to access, correct, or delete your personal information by contacting us using the details below.

9. Children

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, please contact us and we will delete it.

10. Third-party links

Our website may link to third-party sites, such as social media pages, Google, and our partner Cleaning for a Reason. We are not responsible for the privacy practices of those sites.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Continued use of our website after an update means you accept the revised policy.

12. Contact us

Questions about this Privacy Policy? Reach out any time: